MuseScore unlocks 20% more cash flow with Butter’s dispute solution
Learn how MuseScore combined Butter’s payment recovery and dispute solutions for massive gains.
6%
lift in ARR
33%
increase in invoice recovery
36%
reduction in Visa disputes
“It’s easy to understand what’s going on and how much Butter is saving MuseScore.”
The Challenge
An inefficient legacy recovery solution holds MuseScore back
MuseScore continually evaluates their payments stack for opportunities to improve efficiency and drive revenue. In 2022, they sought to drive more revenue by optimizing payment recovery and reducing chargebacks. At the time, MuseScore was relying on a legacy payment recovery solution that lacked the sophistication and customization capabilities they desired.
The Solution
Machine learning superchargers invoice recovery
After evaluating the market, MuseScore chose to partner with Butter because of the company’s machine-learning-based approach, automated optimization capabilities, and deep payment expertise. Unlike other solutions, Butter’s ML technology analyzes extensive transaction data to create individualized retry strategies, maximizing recovery effectiveness. Butter’s automated, data-driven models recover failed payments more quickly and efficiently, reducing retry attempts and boosting recovery rates without manual intervention.
Over the next two years, MuseScore saw a 33% relative lift in invoice recovery and increased their ARR by 6%. The music education platform also worked closely with Butter to seamlessly transition to a new Merchant ID (MID) and protect their revenue flow.
Minimizing fees and chargebacks with Dispute by Butter
Butter takes a consultative approach to partnering with merchants, routinely analyzing data for improvement opportunities, and offering new payment strategies to drive more revenue. In 2024, Butter saw an opportunity for MuseScore to unlock more growth by reducing disputes.
That’s when they implemented Dispute by Butter. The turnkey solution automatically intercepts disputes to reduce fees, dispute counts, and manual tasks. It also reduces excessive processing fees, saving merchants even more money.
With Dispute by Butter, MuseScore unlocked a 36% relative decrease in Visa disputes and freed internal resources to focus on growth opportunities instead of chargeback resolution.
The Results
MuseScore saves 20% more money by incorporating Butter’s dispute solution
Butter’s payment recovery and dispute solutions worked harmoniously to unlock MuseScore’s revenue potential and power growth.
Implementing Butter’s failed payment solution led to a 33% relative increase in invoice recovery and a 6% increase in ARR.
MuseScore saw even greater success after incorporating Dispute by Butter. The subscription-based company saw a 36% relative decrease in Visa disputes—translating into an additional 20% in savings on top of revenue gains.
“It’s easy to understand what’s going on and how much Butter is saving MuseScore,” said Roman, Head of Growth at MuseScore.