Payment disputes are a serious threat to a subscription business’ bottom line. They reduce profits, drain internal resources, and damage overall payment health. Worse, they require specialized expertise to manage effectively.
To mitigate disputes, eliminate exorbitant fees, and unlock savings, businesses require a dedicated dispute management solution.
Today, we’re proud to announce the launch of Dispute by Butter, a new product that prevents disputes, reduces associated fees, and helps merchants avoid expensive dispute monitoring programs. Butter is the first failed payment recovery solution to offer a dispute management tool.
“As payment experts, we believe in a holistic approach to payments,” said Lexie Ernst, Head of Product at Butter. “Dispute by Butter is the next step in our mission to help merchants optimize their payment stack to drive growth.”
How does it work?
This new solution leverages integrations with payment processors and Verifi’s Rapid Dispute Resolution and Order Insight tools to streamline dispute management.
Within seconds of receiving a dispute, the solution reviews transaction details, provides key information to the issuing banks, and successfully intercepts disputes before they reach a merchant’s payment processor.
What makes this a game-changer is its simplicity. Unlike other dispute solutions, Dispute by Butter doesn’t require hands-on rules management. Like our payment recovery solution, Butter’s data scientists and payment experts craft custom rules tailored to your business that determine when to fight or refund disputes.
Benefits
Butter customers who implement our dispute solution can expect up to 20% of their disputes to be blocked from reaching their processor and up to a 70% reduction in dispute fees. This is in addition to other advantages, such as:
Cost efficiency: Network processors fine businesses for excessive disputes. Dispute by Butter helps businesses avoid unnecessary fees and chargeback monitoring programs while minimizing operational costs.
Improved authorization rates: Disputes damage overall payment health, leading to lower authorization rates. Our new solution prevents penalties associated with chargebacks, ensuring a higher authorization rate and a smoother transaction process.
Tailored expertise: Butter’s payment specialists leverage real-time data to manage disputes and maximize profits. With Dispute by Butter, businesses claw back valuable operational resources.
Seamless setup: For customers already using Butter Recover, no additional integration work is needed, as we already have visibility into your transaction and dispute data.
Real results
MuseScore, part of Muse Group, is a leading music education platform and long-time customer. The company saw success with our Recover solution and decided to expand their partnership by implementing Dispute by Butter.
The Recover solution led to a 33% relative increase in invoice recovery and a 6% increase in ARR. With Dispute by Butter, MuseScore achieved a 36% relative decrease in Visa disputes—translating into an additional 20% in savings on top of revenue gains.
Read MuseScore’s case study for more.
Already a Butter customer? Here’s how to get started
Dispute by Butter is available to all Butter customers. Contact your customer success manager to discuss your dispute strategy and learn how much savings you can unlock with Butter’s dispute solution.
Not a customer yet? Book a consultation with us to get started.
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